Privacy Notice

//Privacy Notice
Privacy Notice

Privacy Notice

This email is intended to explain to you how we gather and maintain use of your personal information and your rights under the General Data Protection Regulation “GDPR”.  You will find this information is also on our websites. www.costadelparadise.com www.mobilehomesfrance.com www.resalemobilehomesinspain.co.uk under ‘Privacy’

The law in the UK will change as if the 25th May 2018 when the “GDPR” will come into force. We are available at all times during normal working office hours via the Data Privacy Manager if you have any requests to remove or change any personal information we have obtained and maintained.

It is important the personal data we do hold is accurate and current. Please keep us informed of any personal information changes during our relationship.

Costa Del Paradise Ltd

Costa Del Paradise Ltd is a registered company selling both new and resale mobile homes, caravans, park homes or statics in France and Spain. We also have Mobile Homes France and Resale Mobile Homes that are all registered under the Costa Del Paradise registered office address.

Registered address: The Pines, 9 Grasleigh Way, Allerton, Bradford, BD15 9AN.

Company Reg Number: 6417539

Name of Data Privacy Manager: Nikki Jennings

Contact: info@costadelparadise.co.uk FAO: Nikki Jennings

If you are concerned at all about any use of your personal information we are happy to discuss your concerns and rectify as required. The initial means of contact in the first instance would be to email: Nikki Jennings via email address provided.

Please note that you are also well within your rights to make complaints of how we use your personal information to the “ICO” information Commissioners Office.

(www.ico.org.uk)

Information we hold

Due to the nature of our business we only require your name, contact info, your address (if required), your interest in our products and your financial information (if required). We may also transfer this information to Costa Del Paradise personnel dependant on the relationship/nature of interest you have with us.

We have no requirements or facility to keep any further information classed as Special Categories under the GDPR such as race, ethnicity, religious/philosophical beliefs, sexual orientation, political views, trade union members or any information relating to your health. We have no requirements or facility either to ask or maintain and information relating to criminal convictions or offences.

As a Costa Del Paradise employee or company representative

As an employee or Costa Del Paradise representative, we will have asked you for your consent for your personal information, contact information and financial information and you will have signed your consent for us to keep and store this information on you. You will have also been asked to sign a client/customer/company privacy statement of which Costa Del Paradise will hold these details and you will be responsible for making sure that any changes or updates are forwarded to Costa Del Paradise to the Data Privacy Manager: Nikki Jennings email: info@costadelparadise.co.uk . This would also apply to any persons applying for employment.

The information we will collect and hold:

Personal Information: Your full name, job title and gender.

Contact Information: Your address, email and contact tel numbers.

Financial Information: In order for Costa Del Paradise to pay benefits or reimbursements we will hold your current bank account details.

Business Contacts

Any company or persons that supply Costa Del Paradise with goods or services we may collect the following information on you:-

Personal Information: Your full name, job title and gender.

Contact information: Your work address, work email and work contact numbers.

Financial Information: In order for Costa Del Paradise to purchase goods or services and conduct our financial transactions we may record and retain details of those transactions.

Customer Enquiries

Costa Del Paradise have various sources of obtaining customer enquiries, either through submitted email enquiries, attending an exhibition, telephone, postal, on site visit, or third party sources. It may be a third party source thus being a particular Mobile Home Manufacturer or a Park owner will pass your details onto us in order for us to contact you regarding your interest. We will require and hold the following information.

Personal Information: Your full name and title.

Contact Information: your email address, contact tel number (if required) your address (if required) dependant on your choice of communication method.

Marketing information: this will include your registered interest and your choice of communication method.

Public Sources

It may be that Costa Del Paradise receive personal information about you form the following sources:

Analytic Providers such as Google, Social Media Services, Event Management Organisations, Public sources such as Companies House and Electoral Register.

We will keep all information as detailed in this privacy notice.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Customer Contract to Advertise Selling Mobile Home

Where you have signed a contract/agreement for Costa Del Paradise to advertise and sell your mobile home we will require your personal information, contact information and current details and pictures of your home. We will also require and retain your financial information in order for us to complete our business contractual obligations to you.

Personal information: Full name and title

Contact Information: Your home address, email and contact tel numbers.

Financial Information: Your bank account number, sort code and name of account and bank.

Once your home has been sold we will retain information and pictures of your home. Financial information is not withheld. Please see Costa Del Paradise Terms and conditions for further information.

Aggregated Information

It may be at some point Costa Del Paradise are required to use and share Aggregated Information on numbers of people who have registered with us via email, telephone, attended exhibitions or mailed us for information on our products or services. This may include statics of numbers of client/customer enquires or attendance and this information is not considered personal information by law and does not reveal your identity. If for any reason any aggregated information is connected to any personal information and an identity possible we would treat this combined information in accordance with this privacy notice.

Your responsibility

We only use your information for the purpose we have received it. However we may also use it if we consider that we need to use it if for any other reason is compatible with the original purpose. We would notify you beforehand and of what purpose we would be doing this.

Where Costa Del Paradise require your personal information by law or under the terms outlaid in this privacy notice we require you to produce all personal information and contact information and financial information (where require) necessary for us to conduct and carry out our business commitments to you. It maybe also required as permitted by law to process your information without your knowledge or consent.

If your personal information, contact information and financial information is not up to date or provided where required it maybe that Costa Del Paradise cancel any business commitments/relationship. We would give prior notification of this.

European Correspondence

Due to the nature of our business selling both new and resale, Mobile Homes, Caravans, Lodges and statics into Europe we will be required to pass on your information to the relevant party/park owner of whom you will then agree a contract directly between you and the park owner for your homes location. This contract is between you and the relevant park owner and Costa Del Paradise have no responsibility of any contracts agreed in this respect. Costa Del Paradise cannot ensure that your information will have the same degree of protection under GDPR and it is your responsibility to endeavour checks and privacy statements as necessary.

For further information on this please seek European Commission advice.

Security of information held

We have security networks in place and are protected by industry standard firewalls all of which are password protected. These securities are in place to measure, protect and prevent any personal information being either lost, used or accessed by any unauthorised personnel. Your information is held within the offices of Costa Del Paradise. Where required personal information will be passed to the relevant Costa Del Paradise representative. All Costa Del Paradise representatives have agreed and signed a confidentiality agreement prior to being a representative and any breach of this contract will be dealt with legally as require. As disclosed above any Third Party or Park owner involved with / assisting you, you will be responsible for checking their security methods of information held.

Costa Del Paradise use of your information

As previously mentioned there are various sources where we obtain your details. We will use and retain your information as required to complete our business relationship with you. We will only use your information where the law allows us to. This information we will use in the following circumstances:-

Where you have enquired for details on our products and or services.

Where you are contracted/agreement for Costa Del Paradise to provide you with our company services.

Where it maybe a requirement for Costa Del Paradise to comply with any Legal or regulatory obligation.

Your Personal information: Your full name and email address is used to register your interest and to reply to email correspondence. We may also use your name and email address to notify you of further information in relation to your initial enquiry and or of promotions or exhibitions.

Contact Information: It may be that you prefer to be contacted via telephone or postal address and we will retain this information to carry out our commitment to you in relation to your enquiry. We may also use your contact details to inform you of any other products or services, promotions and exhibitions.

Time period of information held

Costa Del Paradise will retain your personal, contact and financial information as required to complete our business obligations with you. In rare cases we may remove any identifying information so you become anonymous but may use other information for statistical purposes and may use this information indefinitely.

If at any time you wish for us to delete any of your personal information and wish to cancel any further correspondence please notify The Data Privacy Manager on info@costadelparadise.co.uk FAO: Nikki Jennings

Summary of your interest

We will also keep general conversation information under the heading “comments” in order for us to keep up to date in your interest in any products or services you have enquired about.

All the above details are kept in order for Costa Del Paradise to continue communications and fulfil our obligations to your enquiries.

It maybe that we use your registered method of communication for further information regarding our products and services and feedback on our business conduct. Or you may have requested further information or details from a particular third party this being a specific manufacturer or park owner, in this respect it will  may be necessary for us to forward your personal and contact information onto specific manufacturers or park owners where required. Your permission will be required before hand. We do expect all Third parties respect your personal information and conduct their security of your information in accordance with the data protection legislation or see their Privacy Notice as in line with “GDPR”

Please note: We will also use your chosen method of communication if any recovery of payment is required upon any purchase of product or service from Costa Del Paradise.

Your right to stop correspondence

You are able to at any time to ask for all correspondence from either Costa Del Paradise or a registered Third Party Via Costa Del Paradise to be stopped. Please inform the Data Privacy Manager: info@costadelparadise.co.uk FAO: Nikki Jennings

When you have requested correspondence to be stopped we respect your decision and this will be stopped with immediate effect. We may continue to hold & process personal information for any lawful reason and maintain the up keep of our database.

Your legal rights

You are within your rights under the data protection laws in relation to your personal information to request the following:-

To be informed of the personal information we have and we will send copies of information we have on you and retained by your chosen method of correspondence.

To ask for us to correct / update any information on you.

To ask for us to remove your personal information.

To ask us to not process your personal information or to restrict use of your personal information.

To ask to completely cancel any request/correspondence. Please see Costa Del Paradise Terms and Conditions if you are a contract for payment of any product or service you have ordered or part paid or paid deposits.

We will require proof of who you are to carry out any of the request as per above and to secure all personal information.

Costa Del Paradise aim to compete any of these above requests within 30 days.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you have agreed, the file is added and the cookie helps to analyse web traffic or lets you know when you have visited a particular site.  Cookies allow web applications to respond to you as an individual. The web applications can tailor their operations to your needs, likes and dislikes gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and improve our website in order to tailor it to customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website by emailing us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Your consent

We rely on your consent as a legal requirement for processing your information. Where you have purchased products or services including, exhibition tickets or details, viewing trips or enquired for further information from Costa Del Paradise we therefore believe you have an interest in these products and services and therefore we are permitted under the data protection legislation to send and communicate with you via your chosen method of communication. You do have the rights to withdraw your consent to any further communications at any time.

Please email the Data Privacy Manager: info@costadelparadise.co.uk FAO: Nikki Jennings